WIHI - A Podcast from the Institute for Healthcare Improvement

Amar Shah, Consultant Forensic Psychiatrist & Chief Quality Officer, East London NHS Foundation Trust ​Lindsey Bourne, Director of Education, PFCCpartners Barbara Grey, Director SLaM Partners & Quality Improvement (QI), South London and Maudsley NHS Foundation Trust Sarah Davenport, Service User Consultant, South London and Maudsley NHS Foundation Trust ​Gabrielle Richards, Head of Inclusion, Recovery, Occupational Therapy, and Allied Health Professionals, South London and Maudsley NHS Foundation Trust​   Patients and families are playing a greater role in health care quality improvement. Over the last decade participation has grown to include serving on Patient and Family Advisory Committees, or PFACs; regularly meeting with hospital board safety and quality committees; joining co-design and co-production initiatives; and speaking or leading sessions at QI conferences.  Along the way, there's been some exposure to QI principles and methods, but now some organizations believe it's essential for