Mobile First

Our guest for this episode is Dominique Essig, Chief Experience Office of Bonobos. Dominique is responsible for leading and overseeing the Product Management/UX, Technology (Engineering, IT, and Data Science), Customer Service (their Ninjas), and Ecommerce Operations teams in the company. She brings more than 16 years of online experience for both online and global product management, customer experience operations and software development. Here are the highlights of our conversation with our Guest: - From originally becoming a lawyer, Dominique shares at what point in her life she became interested in Customer Experience and how she became fascinated and fell in love with the art and science of the whole customer journey. - Where she first sank her teeth in e-commerce and what led her to become the Chief Experience Officer at Bonobos instead of anywhere else. - The things that make her great at what she does: her robust experience in e-commerce, her passion in this business, her desire to constantly learn an