Naa Quality Conversations

Implementing a Quality Improvement System: Changing Process, Changing Mindset, Changing Outcomes

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Synopsis

Adopting a continuous program quality improvement model is challenging; change can be uncomfortable, and system implementation can be a long process. Monica Marie Jones believes in the power of afterschool professionals to change a young person’s life by an intentional focus on quality interactions and activities. In this podcast, Monica shares lessons learned through the implementation of the Youth Program Quality Assessment (YPQA)