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Don’t miss the aftershow here! http://2questions.tv/the-2questions-t...In today’s episode, Susan talks with John Larson, the senior partner at John Larson & Company, a firm specializing in helping clients increase their growth and profitability by improving the loyalty of the customers they serve. He’s also the co-author of “Capturing Loyalty: How to Measure, Generate, and Profit From Highly Satisfied Customers.”Susan and Joh talk about creating highly satisfied, loyal customers and clients, and avoiding the pitfalls in customer loyalty.Links:John’s book: https://amzn.to/2HOc9naWatch the After Show here: http://2questions.tv/the-2questions-t...Susan’s websites:Everything Susan: http://suebmoe.com2Questions.TV: http://2Questions.TVBaroncini-Moe Executive Coaching: http://susanbaroncini-moe.comBusiness in Blue Jeans: http://businessinbluejeans.comShare your thoughts in the comments below!Equipment used for this video:- Zoom.us- Blue Yeti Microphone- MacBook Pro Subscribe to 2QuestionsTV for more interviews