Change Your Mindset

Did you know that… when a customer stops doing business with a company, 68% of the time it's because they feel ignored, underappreciated, or taken for granted? when an employee quits, 67% of the time it's because of their manager? only 42% of employees say that they received any kind of recognition in the past year? Those surprising statistics show why we need today’s guest, Lisa Ryan, and her business, Grategy, LLC. Grategy is a portmanteau of gratitude and strategy. The company teaches other organizations how to keep their top talent engaged, enthusiastic, and committed to long-term employment by harnessing the power of appreciation in the workplace. “You keep your employees AND your best clients from becoming someone else’s by the way you treat them.” You might be saying, “Hey, why should I thank my employees for doing their job?” Well, if you want your employees to give you their blood, their sweat, and their tears, that's what you do: you acknowledge them. As an added bonus, it costs nothing! On top of