Change Your Mindset

Today we’re excited to have returning guest John Kelley, Chief People Officer at White Castle Systems. We discuss how the skills of improvisation relate to change management, and how being a family business affects their company culture. Change management is the process of identifying and implementing necessary changes during a major business transition, whether that is a merger, a shift in culture, or a new building. White Castle Systems moved into their headquarters in Columbus, Ohio, in 1934. Currently, it houses four or more generations of family and team members, from the Baby Boomers to the youngest generation of workers. They need a bigger space, and a space that better aligns with White Castle’s mission, vision, and core values moving into the future. They’re building a new headquarters that the company can use for another 80 plus years, and that requires a great deal of change management. John faces cultural change management decisions to at almost every level in the company: How are the work spaces