Change Your Mindset

Scott Palmer is the Executive Director of Adult Education at Butler Technology and Career Development Schools, and he joins me to discuss how the principles of improvisation have helped him create a collaborative environment with his team, his students, and the institution.   Scott has been in adult education for more than two decades, and he loves this work because he is able to help others realize lifelong goals, whether that be pursuing a degree, completing a certificate, or getting a job.   Scott has always utilized improvisation, subconsciously, but over the last couple years, he’s been making a point of using the principles of improvisation to consciously improve his communication.   Improv & Angry Customers   Scott gets ample opportunity to practice because, like many of us, he deals with angry customers on a regular basis. The practice seems to be paying off, because he’s learned a lot!   When a customer comes in angry, they usually just want to be heard. However, a natural reaction to an angry person