Gemba Academy Podcast: Lean Manufacturing | Lean Office | Six Sigma | Toyota Kata | Productivity | Leadership

This week's guest is Randy Matusky. Ron and Randy analyzed a change management model called Gilbert's Behavior Engineering Model, which addresses six different factors that influence human performance. A MP3 audio version of this episode is available for download here. In this episode you'll learn:  The quote that inspires Randy (1:52) Randy's background (3:24) About Gilbert's model (5:31) Expectations and feedback (7:42) Tools and resources (8:13) Incentives (8:35) Skills and knowledge (9:00) Capacity or capability (9:25) Motives (10:14) Ron's thoughts on this model (13:05) The relationship between incentives and motives (14:15) The frequency of feedback (20:35) The dangers of rewarding firefighting (22:05) The tools and resources Ron recommends (29:20) Podcast Resources Right Click to Download this Podcast as an MP3 Download a Free Audio Book at Audible.com Lean Whiskey Subscribe & Never Miss New Episodes! Click to Subscribe in iTunes If you enjoyed this podcast pleas