Coaching For Leaders

Celeste Headlee: We Need to Talk Celeste Headlee is an award-winning journalist who has appeared on NPR, PBS World, PRI, CNN, BBC and other international networks. She hosts a daily talk show called “On Second Thought” for Georgia Public Broadcasting in Atlanta. She’s the author of the book We Need to Talk: How to Have Conversations That Matter*. Key Points Dysfunctional conversations (especially about politics) are nothing new. What is new is how virtually every decision we make has been politicized. When in a conversation, let go of the burden of trying to convince someone of something. Listen to someone to hear their perspective rather than only waiting to hear what they say just so you can refute it. When you’re trying to take in information, you cannot also be holding an agenda. If you don’t know an answer, don’t try to hide it. Just say, “I don’t know, but I’ll find out.” People have less empathy towards others than they used to. It’s possible to find something in common with almost anyon