Bcg Henderson Institute

In Crisis Engineering: Time-Tested Tools for Turning Chaos Into Clarity, Matthew Weaver and Mikey Dickerson argue that organizational crises are not problems to be survived but are rare windows in which rapid, directed transformation becomes possible within days rather than years.Weaver was a founding Site Reliability Engineer (SRE) at Google and later established the Defense Digital Service at the U.S. Department of Defense. Dickerson, also a founding SRE at Google, led the rescue of healthcare.gov, an effort that landed him on the cover of Time magazine. President Barack Obama subsequently appointed him deputy chief information officer of the United States, where he created the United States Digital Service. Together with their co-author Marina Nitze, the three are partners at the crisis engineering firm Layer Aleph. Drawing on decades of experience inside some of the most complex systems in government and industry—from the healthcare.gov rescue to wildfire response and pandemic logistics—the writers delive