Middle Management Movement By Michelle Pascoe

Real hospitality leadership reduces staff turnover, lifts team productivity, and builds guest loyalty — and according to Eoin Clancy, Principal Associate at Galileo Hospitality Consultants and a 40-year veteran of Hilton, Marriott, and the Cheesecake Factory, the clearest measure of a great leader is simple: would your team drop everything to work with you again? Would you pass that test? Michelle Pascoe is a Certified Speaking Professional and hospitality training expert with over 30 years' experience helping clubs, hotels, and hospitality venues build service cultures that retain staff and delight guests. In this episode, Michelle sits down with Eoin Clancy for a candid, experience-rich conversation about what servant leadership looks like in practice, why the hospitality revolving door keeps spinning, and what it actually takes to slow it down. Servant leadership works in hospitality because it creates the conditions where people stay longer, work harder, achieve their KPIs, and genuinely enjoy their jo