Scrum Master Toolbox Podcast

Nate Amidon: When Overconfidence Breaks the Trust You Worked So Hard to Build Read the full Show Notes and search through the world's largest audio library on Agile and Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes.   "I had built up the trust quotient, but then I didn't think about continually maintaining it." - Nate Amidon   Nate had done everything right. As a junior Scrum Master on an internal software team, he started by building trust — showing up, listening, and letting the team know he wasn't going to make things worse. He even managed to shift their reporting metrics from velocity to predictability, a move the team embraced because it focused on what they could actually control: how well they broke down and executed their plan. But then came the overconfidence. Riding on the capital he'd built, Nate proactively designed a "sprint churn" metric to track how much work swapped in and out of a sprint. The idea wasn't bad — but he rolled it out without c