Coaching For Leaders

Charles Duhigg: Supercommunicators Charles Duhigg is a Pulitzer Prize–winning investigative journalist and the author of The Power of Habit and Smarter Faster Better. He is a winner of the National Academies of Sciences, National Journalism, and George Polk awards. He writes for The New Yorker and other publications and is the author of Supercommunicators: How to Unlock the Secret Language of Connection (Amazon, Bookshop)*. A lot of us grew up in a world where most of our relationships started in person. That means many of us are beautifully equipped for a world that no longer exists. In this conversation, Charles and I discuss how to get better at connecting in a remote-first world. Key Points When the telephone first became popular, people had to learn how to communicate with it. We’re at a similar inflection point with digital communication. We all have three kinds of conversations: (1) What’s this really about? (practical/decision-making), (2) How do we feel? (emotional), and (3) Who are we? (identity).