Business Daily

It’s probably the world’s best-known coffee chain but just over a year ago, business wasn’t doing well. Sales had slipped, customers were drifting away and the buzz had gone. Newly-arrived CEO Brian Niccol was handed a tough task: stop the fall and make the coffee shops somewhere people wanted to return to. In an interview with our North America business correspondent Michelle Fleury, he explains why customers are returning and seem to be giving the company another shot. If you'd like to get in touch with the team, our email address is businessdaily@bbc.co.ukProducers: John Mervin and Justin BonesBusiness Daily is the home of in-depth audio journalism devoted to the world of money and work. From small startup stories to big corporate takeovers, global economic shifts to trends in technology, we look at the key figures, ideas and events shaping business.Each episode is a 17-minute deep dive into a single topic, featuring expert analysis and the people at the heart of the story.Recent episodes explore the weigh