Human Resources For Small Business

In this episode of Transform Your Workplace, Brandon Laws welcomes back Jacob Morgan to explore ideas from his upcoming book, The Eight Laws of Employee Experience: How to Build a Future-Ready Organization, releasing in February 2026. Drawing from more than 100 interviews with CHROs, Jacob shares why many organizations have lost direction since the pandemic and how well-intended employee experience efforts have sometimes drifted into entitlement, reactivity, and trend-chasing. The conversation unpacks why leaders often operate in "defense mode," how AI is being misunderstood and misused at work, and why employee experience is not an HR initiative but a shared responsibility across the organization. Listeners will also hear practical frameworks for separating trends from truths, rethinking learning and development, understanding employees beyond survey data, and designing flexibility and culture in more intentional ways. This episode offers clear perspectives for leaders who want to stop reacting and start bui