Horton Hangout Podcast!

In this episode, we dive into the challenges of managing a long-standing reception team and the importance of proper training, documenting mistakes, and building confidence in your staff. Our hosts discuss real-life scenarios from busy dental practices, highlighting the struggles and successes of team development. We also share some hilarious and cringe-worthy Confessions of a Dental Nurse, including the dreaded office fridge and microwave disasters—proving that every workplace has its unique challenges and memorable moments. Whether you’re a practice manager, a receptionist, or just someone who loves a good behind-the-scenes story, this episode is packed with insights, laughter, and practical advice for improving team efficiency while keeping morale high. Highlights include: How to approach training and documenting mistakes in long-term teams. Understanding the “skills gap” and giving your staff every opportunity to grow. Corporate examples of top-tier customer service training and how it applies to smaller