Franchisee Connect With Michael G Pullman

Franchisee Nation! I've been wanting to get Tom on the podcast for a while. He's a really experienced operator with 20 years in food service. He's got some great insights so please enjoy! Tom Potter is a speaker and author with 30 years’ experience in food service in Australia. Growing, running and ultimately selling the Eagle Boys franchise in Australia has given Tom a wealth of knowledge about quick service and fast casual restaurants. Tom sold the business in 2008 and retired after 20 years growing the franchise. He now speaks at a variety of conferences and trade shows around Australia and the world. In the beginning, Tom and Eagle Boys focused on growing in regional areas. This strategy was deliberate - they were the first pizza brand to have a presence in regional areas in Australia, giving them a competitive edge. The three numbers Tom suggests everyone focus on are: sales including year on year growth cost of goods sold labour cost Tom feels he focused too much on details in the early days.