Service Design Show

The things service design professionals have to deal with...Okay, so your boss tells you drive to a place with “a great view,” hands a full tank of gas, and wished good luck. Oh and by the way, we need to be there in 30-days, no compass, no map.Now take a guess, how likely is it that after a month you'll have arrived at exactly the location they had in mind. I'd say anything higher than 0 is an optimistic perspective.This sounds pretty absurd, right? But I'm not making it up.But how often have you been in that exact situation at work? The destination is vague, nobody can tell you where you are today, and there’s no way to know if your actions are actually moving you in the right direction. And the cherry on top is when you're asked for hard evidence that you're getting closer, while someone else gets praised for reporting a higher average speed than last week. Yeah, but dude, are we even moving in the right direction? So painful and frustrating.If you didn’t know better, you might think th