Your Stories Dont Define You, How You Tell Them Will

390 Good Service Goes Both Ways Anyone who has ever worked in customer service has at some point or another dealt with that one customer. You know the type, the huffy, irritable, “My issues are more important than your wellbeing and rules” that insist and demand everything, while demeaning you in the process. Unfortunately, these people will always exist, however what we can change is how we allow these types of interactions to affect us.  In today’s episode Sarah Elkins tells the story of one of her own unruly customer moments, as well as how she chose to learn and grow from the experience in order to teach others.    Highlights Respect others. Especially those who are in a position of community service. Carrying your work home with you is not healthy for you. When you are rude and nasty to people, no one will be in your corner.    Quotes “But then it hit me, I should write a book about customer service. The point would be that good service goes both ways. If you want good customer service try being