Rnz: Afternoons With Jesse Mulligan

Emergency call operators have to be prepared for anything. It's an extremely demanding role that requires the steadiest of hands. Gemma Cale certainly has them. She's 30 years old and is coming up on 10 years working for Hato Hone St John. A couple of days ago in the early hours of the morning, Gemma helped a couple deliver their baby down the phone after they dialled 111. But it wasn't the first baby Gemma has helped bring into the worth... it was the 19th!