The Talent Development Hot Seat

Today, Andy Storch welcomes Eric DiCenzo-Crotallo—Vice President of Talent, Learning, and Communication at Din Tai Fung and former Director of Talent and Learning Development at Chipotle—to the Talent Development Hot Seat Podcast.In this value-packed episode, Andy and Eric explore what it really takes to build world-class talent development for hourly, frontline teams—and why the best talent programs blend operational know-how with authentic care for people. Eric shares candid stories and practical advice from his journey pivoting from operations to HR, launching large-scale leadership development initiatives, and driving data-informed decisions that impact every corner of the organization.A must-listen for L&D professionals, HR leaders, and anyone dedicated to elevating frontline talent, building winning cultures, and translating strategy into real growth opportunities for people at every level.In this episode, Eric shares:His winding path from restaurant operations to finding purpose in talent developme