Service Design Show

The Secret to Running the In-House Service Design Race (And Finishing Strong) / Inside Service Design / Ep. #02

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Synopsis

Are they lying to us...You often hear people say that driving change as an in-house service design professional often feels less like a sprint and more like a marathon, right?But let's be honest, that's not quite true.In reality, it's more like running an ultra-marathon (and some more).We all know that "tangible" progress in service design can sometimes feel slow and far removed.Often, the real challenge isn't about which tools, methods, or frameworks you use.It’s about keeping your internal flame burning and maintaining momentum inside the organization, especially when things get tough.But here's the good news: some professionals have found ways to play the long game successfully.So, how do you sustain your energy, passion, and impact when the work feels like a long-distance race (without a clear path and unknown finish line)? That's what this new episode is all about.It’s part of our new series where we dive into the actual, unpolished practice of in-house service design.For this conversation, I was joined