Dreams In Drive

Customer service isn’t just for business owners — it’s about how you show up. In this episode, I share a simple story that made me rethink consistency, accountability, and the small moments that shape how others experience us. Whether you’re building a brand or navigating your 9–5, this is your reminder: Soft skills are power moves. _____ We often hear, “Don’t do too much.” But what if doing a little extra is exactly what sets you apart? In this episode of Dreams In Drive, I share a story about my son’s weekly piano lessons — and how one small, consistent gesture (a reminder call from his school) completely changed the way I think about customer service, personal branding, and how we show up in the world. From that “annoying” phone call to the soft skills that leave a lasting impression, we dive into why being memorable is a strategy, not a burden. Whether you’re an entrepreneur, creative, climbing the corporate ladder, or simply building your dream, how you make people feel matters. From how you send emails,