Critical Mass Radio Show

Phil Reason, CEO Instem joins host Richard Franzi to provide insights into how his firm is realizing sustained growth through focusing on their niche.  Instem is a world-leading information solutions provider for Life Sciences R&D. Tiffany Bucher, CEO and Founder of Infincom. Richard explores with Tiffany how her service technician experience early in her career has created a life-long understanding for the importance of customer service.  And now as a business owner Tiffany is creating a differentiated business based on her early experience.