Service Design Show

It's just not designed for me...That thought hits me every time I'm in the kitchen, wrestling, trying to prepare a healthy meal for the family.Reading recipes six times over, scrambling for ingredients, juggling the chaos of parallel cooking... yeah, it's a mess.And then, there's my wife, a natural chef, gliding through it all with effortless grace. Watching her is like watching poetry in motion.This stark contrast reinforces that the kitchen and everything in it feels utterly alien to me.Now, as a white, middle-aged, English-speaking, physically able male, I'll be the first to admit this feeling of alienation is rare for me when dealing with most products and services. And yes, cooking is a trivial example.But countless people who face do face this daily in situations far more critical.Imagine navigating healthcare, financial services, or public services, feeling like they weren't designed for you. Now that's a serious problem.Unfortunately, this is the reality for more services t