Service Design Show

I try to avoid conflict... most of the time.It creates tension that I usually find counter-productive.But what if this tension is actually the catalyst for growth?Have I been missing out?Our guest Tash Willcocks thinks so.She's a self-proclaimed former conflict avoider who now champions the idea of "running towards the conflict" to unlock its potential for positive change.Yes, conflict creates a tension that most of us instinctively shy away from.But according to Tash, this tension can foster collaboration and drive personal growth when channeled in the right ways.There's just one small problem.Conflict in the workplace often occurs when people give (or receive) feedback. But most of us aren't really great at this.So, instead of using feedback as a constructive opportunity, things either spiral out of control, or people conceal the key message out of politeness.In both cases, it's a missed opportunity.The art is to find that sweet spot between kindness and clarity, where we can give