The Mentee Podcast
S3E22: How to Create a Million Dollar Greeting - Leading a Culture of Extraordinary Customer Service - with Dan Sachs
- Author: Vários
- Narrator: Vários
- Publisher: Podcast
- Duration: 0:49:46
- More information
Informações:
Synopsis
For more than twenty years, Dan Sachs has helped established and emerging businesses use hospitality practices to strengthen employee moral, customer retention, and profits. In The Million Dollar Greeting, readers accompany Sachs as he travels across the United States and Canada, interviewing leaders from both large and small companies, including: Ari Weinzweig (Zingerman’s Delicatessen) Rob Siefker (Zappos) Mike McDerment (FreshBooks) Steve Hindy (Brooklyn Brewery) Richard Coraine (Union Square Hospitality Group) Mark Hoplamazian (Hyatt Hotels) Paul Spiegelman (BerylHealth) Jerrod Melman (Lettuce Entertain You Enterprises) Nick Sarillo (Nick’s Pizza & Pub) Each of the companies featured is consistently profitable with its success directly tied to its exceptional customer service and its employees who rank their organization in the top tier of places to work in North America. In this show we cover: How to establish a clear vision and back it up with action How to become the type of leader who inspire