Service Design Show

I crossed a line... Recently, while working on redesigning our online community platform, my excitement got the better of me. I dove headfirst into prototyping a few things in the backend system. "How hard could it be, right?" (Keep this line in mind throughout the rest of the email.) Sure, I know a thing or two about programming, and if everything else fails, there's always AI to help out, right? Well, the honest conclusion a few days later, when we brought in a true expert developer, was that I had no clue what I was doing. Before the developer could implement the updates properly, we had to undo all the changes I had made. So we lost time, not once, but twice. The silly thing is, this seems to be a habit I can't shake. And I see it a lot around me as well: saying yes to challenges that are better left to experts. Of course, there are many situations where being confident and experimental gets things done. Instead of waiting and debating, we build a prototype and iterate from there. Fran