Marketing School | Digital Marketing | Online Marketing

In episode #965, we discuss what you should do when you get complaints about your product or service. Tune in to hear how you should handle negative feedback. We have committed to throwing a FREE Marketing School Live Event in Los Angeles, once Marketing School reaches 1M downloads in a 30 day period. Take action: Rate, review, subscribe, and SHARE. Check the progress here! TIME-STAMPED SHOW NOTES: [00:27] Today’s Topic: What You Should do When People Complain About Your Product or Service [00:38] It’s a good thing when people complain, because you get more value from this kind of feedback. [00:59] Look for recurring feedback, because then you know it’s an actual issue and not just a one-off. [02:05] Sometimes, people will complain, but it won’t make sense to address it. [02:30] Solve the problems that a majority of the complaints are about. [02:54] Eric likes to send NPS surveys. [03:00] His team uses AskNicely. [03:28] Neil likes Qualaroo. [03:45] SurveyMonkey has built-in feedback tools. [0