Talent Magnet Institute Podcast

Crystal Kendrick is the CEO of The Voice of Your Customer and Founder of The Voice of Black Cincinnati, and she’s dedicated her life to customer service and using her leadership skills to enrich her community in Cincinnati with a ‘do it yourself’ approach to getting better quality news to the public while connecting people with businesses and universities. Mike and Crystal talk about how companies can put customers and employees first (and themselves second), and how it ultimately leads to a more successful business.  Crystal got her degree in marketing and planned on working part-time while going to school, but when she went to the Urban League for help finding a job, she found a career instead, with Rockwell International in Kentucky, which became Meritor and eventually became ArvinMeritor. She worked there for 10 years and had great leadership, mentoring, and developed herself. Crystal finally decided to try something new and worked for a large hometown bank – an entirely new experience filled with new l