Keen On

It’s not just the MAGA crowd who are concerned with government waste and inefficiency. In a convincing Wall Street Journal op-ed, best-selling tech author Larry Downes questions the need for a thousand Social Security offices around the country. Downes argues that the federal government's resistance to digital transformation has resulted in staggeringly low user satisfaction rates - just 12% for federal government services. Despite more than 85% of federal workers being based outside Washington, there have been few serious attempts to modernize these services through e-government initiatives. While the incoming Trump administration's "Doge" team has talked about reforming government, Downes remains skeptical about implementation, citing political obstacles rather than technical challenges. He notes that while Estonia and Denmark offer successful e-government models, American reform efforts face unique hurdles, including congressional resistance to closing local offices and bureaucratic procurement processes t