Ask Rezzz

You may have been in those projects when all is well and the correspondence is good going back and forth and then crickets.Radio silence from the client.You’ve sent a few emails that have gone unanswered. Maybe even a few calls have gone unreturned.What do you do next?There are a few things, but first, keep in mind that no matter how good the relationship is remember that you really don’t know the full story of your client.So before your brain starts jumping to conclusions, be empathetic first and foremost.## Are you ok?First, you want to make contact, probably via email with a simple “Are you ok?” type of email.Something simple, like:> I haven’t heard from you in a while. I called X times and sent emails on A, B, and C but haven’t heard back. I just wanted to make sure everything is ok? Please let me know so I know everything is good or if there’s anything that I can help with.## A nudge to move forwardAfter having sent that and then a couple of days go by and you still haven’t heard back.> I know thin