Fringe Legal

Nina Gratrick is the Head of IT Services at the global law firm of Watson Farley & Williams.Nina Gratrick An experienced Service Delivery Manager with a demonstrated history of working in the legal industry at a global level. She's a skilled resource manager capable of crossing the divide between technology and people; facilitating engagement at all levels. A coach, a mentor, an agent for change within organisations, supporting people, process and technology transformation to reshape the vision of IT services and support.We talk about how the evolution of IT service delivery, and how by being customer centric, it's possible to push the boundries of change at your firm.SUBSCRIBE AND REVIEW:  iTunes // Spotify // Pocket Casts // Stitcher Put the customer in the middle of what you're doing, designing, implementing. And go, am I helping or my hindering? Am I gonna make it better? Am I gonna make it worse? And sometimes we make it worse in the short term in order to make it better in the long term. Some takeaw