Out Of The Comfort Zone

High stakes mean emotions are high, trust is less than ideal, tension is up, there is controversy and often we feel politics have come into play. In those moments how can you engage people, particularly your peers and the CEO, in a constructive conversation that gets a good outcome? What strategies can you use when a hostile question is thrown out in a meeting? What should you do and not do in your delivery? What does the CEO really want to hear from you?