Hvac School - For Techs, By Techs

In this short Q&A podcast episode, Bryan answers a listener-submitted question about cultural diversity in the workplace, especially at an HVAC company. He addresses how we can deal with cultural and language differences in a field where communication is so important. Being open to different demographics of people is great for the industry, especially since we have an aging workforce and need good people in the trade. There are also plenty of opportunities in the trade. However, that doesn't automatically erase the challenges associated with hiring people who don't speak English fluently with English-speaking clients, especially when it comes to money conversations. (However, you can also increase your client base by being able to serve people who speak other languages.) Our operations can aid these people and help them integrate into the workplace by offering ESL classes as a workplace benefit, encouraging everyone to be clear and concise in their communication, embracing other forms of communication (li