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Solving customer problems creates value for your agency. Join Dr. Mik Kersten on how you can identify and start solving customer problems. Dr. Mik Kersten spent a decade creating open-source developer tools for solving customer problems before realizing that programming was not the bottleneck of large-scale software delivery. Since that time, he has been working on creating a model and tools for connecting the end-to-end software value stream. He has been named a JavaOne Rock Star speaker and one of the IBM developerWorks Java top 10 writers of the decade. He was selected as one of the 2012 Business in Vancouver 40 under 40 and has been a World Technology Awards finalist in the IT Software category. Kersten is the editor of the new IEEE Software Department on DevOps. Prior to founding Tasktop, Mik created the Eclipse Mylyn open source project as part of his Ph.D. in Computer Science, pioneering the integration of development tools with the delivery pipeline. What you will learn from this episode about solving