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Streamline the hiring process and build the right team. Join Michael Redbord in this podcast to learn how to streamline the hiring process. In this podcast, Michael Redbord teaches us how to streamline the hiring process and why it’s so important that you do. You’ll also learn how this mindset made HubSpot into what it is today.  Michael Redbord is the General Manager of the Service Hub at HubSpot. Prior to that, Michael scaled the HubSpot Customer Support team from 20 people in a single office with single-language phone support to more than 200 people powering a global, multi-lingual, multi-channel support experience. In doing so, Michael turned HubSpot’s customer support team from a cost center to a profit center and one of HubSpots greatest engines of growth, with an unimaginable revenue retention rate of over 100%. Essentially, the revenue the sales and marketing teams generate is worth more because of the customer success team. Michael is a noted writer, speaker, and former competitive classical pianist.