Service Academy Business Mastermind

#285: Leveraging AI to Transform Customer Service and Beyond with Kris Sandor, USNA ‘01

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Synopsis

"For me, it's been rewarding to be helping the businesses that we help, because these are businesses that instead of spending money on customer support, they're spending that on marketing, they're spending that on developing a new product, which from a macro economic perspective is much better for our economy.” -Kris Sandor Kris Sandor is the Co-Founder and CEO of Readyly, a company that automates manual customer support workflows through Generative AI technology. Kris's career includes roles as a Navy nuclear submarine officer, consultant at McKinsey, business development lead at Palantir, and CEO of Citi Bike, which he successfully exited to Lyft in 2018. Passionate about helping entrepreneurs scale and improving conditions for front-line workers, Kris also has expertise in bioterrorism defense. He holds an MBA from Stanford, an MA in International Security Studies from Georgetown, and a BS in Political Science from the Naval Academy. Kris speaks fluent Hungarian and English and enjoys reading, traveling, a