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Validation in communication—Learn the power of validating others’ emotions for more effective communication – explore validation in communication Are you looking for validation in communication but not sure how to go about it? Well, our guest, Mary Shores, will help you with that by teaching you her strategies, so make sure to listen in full to today’s episode. Mary Shores is an innovative collection agency owner, communication expert, and best-selling author who transforms people’s words to help them fall back in love with their work and their customers. Fifteen years ago, Mary discovered a game-changing formula to connect to your customers and clients. It all started with a Do-Not-Say List and grew into an entire strategy that will fix your relationships and grow your business. What you’ll learn in this episode is about validation in communication:  What big changes Mary has experienced in her business and strategic thinking since her previous appearance in Onward Nation episode 781 How realizing the power