Service Design Show

Why is it that we rarely question the systems that govern our day-to-day lives? Imagine building a rocket ship while still believing the sun revolves around the earth. Even though this sounds ridiculous today, it's not that long ago that this was the accepted notion. When Galileo first made the claim that it was actually the other way around, he even got jail time. Yeah, people don't really like it when their fundamental beliefs are put up for scrutiny. Our history is full of "truths" we later debunked. Okay, so what does this have to do with service design What if you're currently designing services that are based on flawed beliefs? There's certainly reason to think so. So, in this week's episode, we explore what these beliefs could be. For that, I have invited ​Fang-Jui Chang​ from the Dark Matter Labs to join us at the Show. In the conversation we dive into the hidden systems we take for granted, like ownership, currency, and even government. Fair warning: This episode