Scaling Up Business Podcast

Shelby Scarbrough began her career in The White House Office of Presidential Advance, and as a Protocol Officer at the U.S. Department of State. Today, Shelby is an entrepreneur, angel investor, speaker and more. For this week’s topic, Shelby and I discussed how we can improve relationships and build rapport. Let’s get right into the heart of the matter. It all boils down to dignity and respect, when it comes to building rapport. And no matter what you’re doing, those two things are the only things people want. If you’re the giver, or the receiver, keep those two things in mind, and things will begin, and end, smoothly. Shelby’s boss, who was President Ronald Reagan, treated everybody with dignity and respect. Based on his actions, this taught Shelby, at an early point in her career, why these two principles were so important. President Reagan’s team even treated others the same way the President did, because they were all representatives of his administration. When Shelby left the White House, she took her s