Marketing Today With Alan Hart

356: Normalizing Car-Sharing and Focusing on User Experience with Andrew Mok, CMO at Turo

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Synopsis

In this episode, Alan and Andrew discuss Turo’s mission, how marketing helps them achieve it, and how he views the CMO role today. Andrew outlines the challenges Turo faced early on, how they got around them, and how a shift to focusing on improving the host experience has been one of their most effective marketing assets. They go into the details of Turo’s most recent "Open Doors" brand campaign and how they are riding the web3 craze by subverting it and encouraging new experiences in reality. As a CMO, Andrew feels like his role is more than just advertising and performance marketing. It's about solving a problem for the customers. His approach is rooted in holistic thinking and understanding how you are providing value to the world.Andrew Mok never thought he would be in marketing because he was more left-brained, but in 2012, when analytics became a large part of marketing, he found his path. When Andrew joined Turo in 2012, there were 54,000 users being served in just two cities. In 2017, at age 29, Andr