The Learning Leader Show With Ryan Hawk

524: Oscar Munoz (Former CEO of United Airlines) - Listening To Your Employees, Responding From Tragedy, Swinging Easy, & Turning Around A Failing Company

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Synopsis

Text Hawk to 66866 to become part of "Mindful Monday." Join 10's of thousands of your fellow learning leaders and receive a carefully curated email from me each Monday morning to help you start your week off right... Full show notes at www.LearningLeader.com Twitter/IG: @RyanHawk12   https://twitter.com/RyanHawk12 Oscar Munoz served as CEO and chairman of United Airlines, previously holding several executive leadership positions at CSX, AT&T, US West, PepsiCo, and Coca-Cola. Listen, Learn, AND THEN Lead… The purpose of the listening tour was to hear from people at the ground level, listen, learn, and then make decisions. I love the simplicity in the question to his team, “Hey, what are the 10 dumbest rules we’ve put in place?” And then changing them… This is something we all should think about periodically. The father-daughter bond Oscar has with his daughter, Jessica. The traits he sees in her that are also in him are “tenacity and refusal to give in no matter what.” Before Oscar became CEO, the culture