Hvac School - For Techs, By Techs

Setting Realistic Customer Expectations w/ Ed Janowiak

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Synopsis

Ed Janowiak returns to the podcast to talk about setting realistic customer expectations when designing residential HVAC systems across climates, seasons, and load conditions. Being honest and aggressive is one of the best ways to set realistic expectations, and our load calculations and equipment selection need to reflect that. Manual J calculations must consider non-design days, not just the design conditions, including partial load conditions. Partial load conditions that aren't accounted for may make it more difficult for the HVAC system to control latent heat, potentially leading to moisture problems indoors. We have to set expectations in the summer a bit differently than we set expectations in the winter, and we must account for the equipment type when we create expectations. Heat pumps perform differently than furnaces, and oversized furnaces typically present fewer problems than oversized heat pumps in areas with high latent loads.  Clients must also be willing to acknowledge that systems won't perfo