Dental A Team W/ Kiera Dent And Dr Mark Costes

It’s time for Workshop Wednesday! This episode continues the conversation about operations manuals, and this time specifically we’re talking visions, missions, and core values...Continue Reading...

Gross title, but hear us out. The DAT’s podcast episode theme today is all about being relentless in spite of the complicating times we’re in — and we haven’t been immune to struggles... Continue Reading...

Sarah O'Brien, our billing guru specialist, is back to talk about electronic fund transfers (EFTs), forms of payment from insurance companies where money is deposited into a bank account... Continue Reading...

It’s operations manual perfect, part two! To fully enjoy this episode, make sure you listen to part one (linked here) of our Workshop Wednesday series. Part one covered job descriptions and flow protocols for six different positions in your practice. Part two, this episode, teaches you how to create the perfect protocol for those positions, now and into the future... Continue Reading...

There’s two sides of leadership: talking the talk and walking the walk. When it comes to your leadership style, are you the same person behind the scenes and in person? To satisfy both sides of the leadership coin, you implement what you say and you admit when you’re wrong. The wins and failures of the company are on your shoulder...Continue Reading...

Kiera and Sarah talk about her training program where she actually remote logs into your office and teaches you about billing with your own patients and systems... Continue Reading...

This is the episode you’re looking for — it’s all about building or bettering your practice’s office manual step by step!...Continue Reading...

The Dental A-Team has more gold for your practice today … this time with chart audits!... Continue Reading...

This episode is about all things billing, A to Z! Kiera is joined by Sarah with Evolution Dental Billing to chat about key verbiage for out-of-network insurance... Continue Reading...

Kiera’s dealing out tips to keep things tight at your office! In this episode, she explains what overhead is, the breakdown of different costs, and three ways you can start lowering your overhead TODAY... Continue Reading...

Today’s episode is all about taking a load off and having fun! Kiera is joined by Ashley Dorn, a member of the Dental A-Team, and the two ladies talk about how to have fun at work... Continue Reading...

In this episode, Kiera talks about ways you can inspire rather than motivate your team — motivation dies out, inspiration doesn’t... Continue Reading...

An office manager listener recently shared with the Dental A-Team a frustrating situation at work. From that, Kiera created this episode, encouraging people to have the hard conversations they’ve been avoiding... Continue Reading...

There’s a new Dental A-Team program on the block, and this one’s all about perfecting your hygiene department! Kiera and new DAT consultant Clare discuss the roll-out of this program, DAT All-Star Hygiene.. Continue Reading...

Once upon a time … the Dental A-Team sat down with Josh and Joanna Scott of Studio Eighty-Eight to talk about marketing opportunities for your office. The Scotts’ word of advice: The best practices have a story.. Continue Reading...

In this episode, Kiera is joined by Dr. Vilas Sastry, head of Aces Dentistry in Las Vegas and the creator of teledentistry.com...Continue Reading...

Have no fear, Kiera’s here! … to walk you through some hard conversations. Today’s topic comes from a listener, who asked for advice on how to best deal with staff members who want to resign OR firing someone who just isn’t cutting it.. Continue Reading...

There aren’t a ton of things better than 5-star reviews from happy patients. In this episode, Kiera shares tips on exactly how you can reach such wonderful heights with your patients, making them want to leave good reviews... Continue Reading...

Michelle Strange and Andrew Johnston from the podcast A Tale of Two Hygienists are part of the A-Team in this episode, talking about the importance of continuing education for hygienists!.. Continue Reading...

Comfort equals complacent! Did you know that when you reach a good spot in your practice and think you can breathe easy, that’s when your business can become susceptible to areas of weakness? There’s nothing wrong with celebrating your victories, but make sure you keep yourself honest — that’s what Kiera talks about it this episode, ways to avoid complacency...Continue Reading...