Dental A Team W/ Kiera Dent And Dr Mark Costes

Dr. Paul Etchison is on the DAT podcast again! In this episode, Dr. Etchison shares his experience on scaling back his work week — from five days to his current two half-days. He talks about How he gained confidence to cut back and not lose his sense of identity and finances What he does during his off days Why and how he’s grown from his takeaways Episode resources: Subscribe to The Dental Practice Heroes podcast Read Dr. Etchison’s book, Dental Practice Hero II the Sequel: How a 3 Day Work Week Can Give You the Life You Want Listen to episode 77, Live in a World of Yeses Reach out to Kiera: hello@thedentalateam.com  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Episode 686: Implementing and Executing a Good Cancellation Policy Britt and Tiff take over the podcast to talk about cancellation policies and the most important questions to ask yourself about coming up with yours: How much time do you need for notice? What happens if a patient doesn’t follow the policy? They also touch on other do’s and don’ts to consider, including what to use instead of the word ‘cancellation’, and when you should give your patients grace. Episode resources: Reach out to Tiff and Britt: hello@thedentalateam.com  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Kiera is reviewing another book club read: Comparisonitis: How to Stop Comparing Yourself to Others and Be Genuinely Happy by Melissa Ambrosini. She shares her takeaways about comparing versus inspiring, language to focus on, and knowing your own course. Episode resources: Check out the full list of DAT’s 2023 book club here. Reach out to Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Tiff and Dana are giving tips for having strong and fun morning huddles every single day. They break down tactical pieces (strategies, goals, busy-time prep) and good culture opportunities to incorporate. Remember: A strong morning huddle is more beneficial than a whimsical one. Episode resources: Reach out to Tiff and Dana: hello@thedentalateam.com  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Kiera joins Brian Hanks to answer oft-asked questions by new practice owners about hiring dental consultants. This is an extremely valuable episode for new, up-and-coming, and even seasoned owners. Kiera and Brian touch on the following: Areas where new owners can hire help Whether to outsource or not Price of hiring a dental consultant (and how to tell if someone’s a good consultant) Roles of consultants versus practices And more! Episode resources: Listen and subscribe to The Practice Purchased Podcast Listen to episode 390, What’s the TRUE Value of Your Practice? Reach out to Kiera: hello@thedentalateam.com  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Have you found that patients are consistently disappearing on you? This is something many practices are experiencing. Tiff and Brit are in these practices providing solutions, and share those ideas in this episode. They touch on: Why having schedule protocols in place is important Ways to fill your schedule What language you should use And more! Episode resources: Reach out to Tiff and Brit  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

It’s time for another DAT Book Club episode! This was a surprise addition, recommended by dentists: Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect by Will Guidara. Kiera talks about how this book inspires readers to make their patient experiences special while also being profitable as a business. Check out the full list of DAT’s 2023 book club here. Episode resources: Reach out to Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

There’s an idea out there that holding your team members accountable for their tasks and deliverables creates unhappy participants. Kiera dispels this notion in this episode, sharing her experience seeing this in dental practices across the country, and what actually sends team members running for the hills because of your work system. She also lists out what your practice can do to create and keep happy workers — and avoid artificial harmony. Episode resources: Reach out to Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

In this episode, Kiera reviews the March book selection: The Psychology of Money: Timeless Lessons on Wealth, Greed, and Happiness by Morgan Housel. Check out the full list of DAT’s 2023 book club here. Episode resources: Reach out to Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

How Many Unscheduled Treatment Calls Should You Make? Brit and Tiff take over the podcast to talk about those pesky unscheduled treatment calls. They talk about why those calls are important and how you can dispel the negative cloud associated with them. Three takeaways come out of this episode: Make sure you’re tracking unscheduled treatment Use Brit and Tiff’s suggestions to make those calls not annoying Keep the right mindset Episode resources: Reach out to Brit and Tiff  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Kiera gives three easy steps to help your practice flourish as one by giving your team members the following: Your trust to know they’ll do their tasks well Autonomy to make decisions Consistency with expectations If you want help in building up your team, reach out to the Dental A-Team! Episode resources: Reach out to Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

It’s time for another book club review! In this episode, Kiera reviews Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones by James Clear. She touches on the creation of systems to reach our goals; how true behavior change happens; the power of out of sight, out of mind; and more. Check out the full list of DAT’s 2023 book club here. Episode resources: Listen to episode 652, Introducing the DAT Book Club Reach out to Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

A hot-ticket item DAT is seeing in practices across the nation is teams stripped thin and a need to build the leadership team. In this episode, Kiera and Dana talk about how to go about building up and bringing in leadership to your business. Such a move can alleviate stress and execute on goals. Kiera and Dana share multiple scenarios of practices and how to implement leadership team structures in each, including specific tactics to apply today. Episode resources: Reach out to Kiera and Dana  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Tiff and Dana provide expertise on how to know where your new patients are coming from by using systems already in place. They recommend: Starting with the software you have Capitalizing on the information asked for Putting action behind it Remember: If you’re not tracking referrals, you don’t know what marketing efforts are or aren’t working, so it’s a worthy implementation to get behind. Episode resources: Reach out to Tiff and Dana  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Consultants Tina and Tiff talk about how to nail a 5-star worthy new patient exam, including establishing a relationship, perfecting the hand-off, and building a system based on what works. Diagnoses can’t come before a relationship — that’s how to be worthy of those five stars. Episode resources: Attend the 2023 DAT Summit Reach out to Tiff and Tina  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

We all have personal goals and dreams that haven’t gone anywhere. In this episode, Kiera shares her own journey from 2022, how she worked through it (and continues to do so), and where she is today — with expanded hope and energy. It’s a mindset that can be applied to many of our own obstacles: giving ourselves space to be frustrated and then choosing the best path forward. Episode resources: Attend the 2023 DAT Summit Reach out to Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Kiera is reviewing the first book assigned for Dental A-Team’s 2023 book club, Extreme Ownership: How U.S. Navy SEALs Lead and Win. She talks about the key highlights from the pages, and how to incorporate lessons learned into your own practice. Interested in catching up? Check out the full list of books here. Episode resources: Attend the 2023 DAT Summit Listen to episode 652, Introducing the DAT Book Club Reach out to Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Kiera shares a tactical laundry list of how true, beneficial mentorship of associates can happen. Ideas from finding motivations and working backwards to going for a walk outside during a break and plenty in between. Episode resources: Attend the 2023 DAT Summit Reach out to Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

… you need to EARN a 5-star review! In this consultant-takeover episode, Tiff and Tina share what makes them want to leave a 5-star rating and review for any business they interact with, and what the right pieces look like. Remember: It comes down the feelings you leave your patients with, so start there. Episode resources: Attend the 2023 DAT Summit Reach out to Tiff and Tina  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

This episode is all about what Kiera has done to elevate both the Dental A-Team as a business, as well as the practice she and her team consult in. The difference-makers that she explains are: Profitability Relationships White noise time Systemization Episode resources: Attend the 2023 DAT Summit Reach out to Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast