Voice Of Influence

Colin Crowley is the VP of Customer Experience at Freshly, where he directs a two-hundred-person department across five locations in the United States and beyond. He specializes in building customer service departments from the ground up with a focus on scalability, infrastructure agility, technological innovation, and gold-standard quality and efficiency. In this conversation, Colin shares the five key pillars of customer support that Freshly adopted, their cross-functional communication and how they involve customer service agents into their strategic process, how a voice of influence needs to have a good sense of the on the ground reality as well the strategic big picture, and more. Learn about how our Team Performance System and Personal Brand Strategy can Help You Serve Well and Sell More at  www.voiceofinfluence.net   Read the transcript here:   https://www.voiceofinfluence.net/138 Give and receive feedback that makes a difference! Register for our 20 minute Deep Impact Method video course here:  www

Dr. Nashater Deu Solheim is the author of the new book, The Leadership PIN Code. As a former forensic psychologist with clinical research in the neuropsychology of criminal minds, she developed a deep interest in effective learning strategies for lasting success. Now, as an expert negotiator who studied at the Program On Negotiations at Harvard Law School, Dr. Solheim has combined her experience as an executive leader in international private companies and government ministries to present The Leadership PIN Code – the definitive guide for helping business leaders secure influence and impactful results. In this conversation, you’ll hear more about Dr. Solheim’s interesting experience as a clinical psychologist working with incarcerated offenders and then later with people who were exhibiting PTSD symptoms in warzones, the outline and explanation of her framework for The Leadership PIN Code, what it’s like to lead through this difficult time, and how you can use and understand the typical response to sudden cha

Debbie Dekleva is a recent recipient of the Innovator of the Year award from the Nebraska Business Development Council and the Wild Idea Cultivator at Monarch Flyway; a company that makes products out of milkweed. She also founded Sustainable Monarch in which she heads up Monarch Flyway’s habitat conservation and non-profit efforts. In this episode, Debbie and I discuss how Monarch Flyway got started using milkweed of all things, how I’ve used milkweed balm to help sooth my own children’s pain over the years, how feedback from a cancer patient helped them create their milkweed balm, why they started Sustainable Monarch, how being part of my Voice of Influence Academy “turned on some light bulbs” for her and helped her develop her own voice of influences, how she has handled the many setbacks in her business over the years, and more. Learn about how our Team Performance System and Personal Brand Strategy can Help You Serve Well and Sell More at  www.voiceofinfluence.net   Read the transcript here:   https://

In the past couple of months, probably because of some articles that have come out and some of the opportunities that I’ve had to speak to this, I’ve gotten more questions again about, “How did you get started? What do I need to know if I would like to start a brand online, if I would like to write a book, and if I would like to get going in this thought leadership kind of space?” So, today, as we’re near the three-year anniversary of Voice of Influence, Rosanne and I thought it would be fun to sit down and have a chat about the journey I’ve been on.  Because going back and looking at that more clearly and with more detail could be helpful to somebody who is really interested in knowing how they can go on this journey for themselves. In this episode, we discuss the timeline of my personal journey, the mindset it took to get over the hump so that I could get started, the mindset it has taken to continue plodding down this path, the immense value of bringing other expert perspectives in on your process, what yo

Everything happening right now has just thrown our world into the state of wondering what in the world is going on.  What’s going to happen with the stock market?  What’s going to happen with our businesses or our organization?  Are we going to be able to maintain where we are?  What’s going to happen with the health of the people around us?  There’s so much that is uncertain.  And we know that you want to take care of your team. But at the same time, they still need to be productive in order to keep your organization moving forward so you don’t end up stalling out in this time of uncertainty.  That’s why, in this episode, we’re talking about three things that your team really needs in a time of crisis. Learn about how our Team Performance System and Personal Brand Strategy can Help You Serve Well and Sell More at  www.voiceofinfluence.net   Read the transcript here:   https://www.voiceofinfluence.net/134 Give and receive feedback that makes a difference! Register for our 20 minute Deep Impact Method video

You know, pulling together a team and helping them all feel like they really are a part of your organization is a difficult job as it is.  But it’s even more difficult when you’re trying to do it on a global scale. Dmitriy Peregudov is doing that with giftbasketsoverseas.com.  He has a team where they are servicing over 200 countries worldwide with the goal to build international personal and corporate relationships through gifting. In today’s conversation, he’s going to share with us how he’s handled the challenge of assembling a global team.  He’s also going to share their core values, what giftbasketsoverseas.com really delivers to customers, how they use offsite meetings to develop relational connections, and the two things that you really need to focus on as a business leader to have success. Learn about how our Team Performance System and Personal Brand Strategy can Help You Serve Well and Sell More at  www.voiceofinfluence.net   Read the transcript here:   https://www.voiceofinfluence.net/133 Give an

What do you do when you’re stuck on a project? My Communications Specialist, Rosanne Moore, is on the show to help me explain the steps that are needed to make a project a reality; especially when you’re feeling stuck. In this episode, we discuss the common reason when get stuck on projects, the importance of understanding why your voice matter before trying to break through the barrier of being stuck when trying to share your voice, an example of how I recently felt stuck while creating a free gift for you and the method I used to help me break through that feeling of being stuck, and more! Learn about how our Team Performance System and Personal Brand Strategy can Help You Serve Well and Sell More at  www.voiceofinfluence.net   Read the transcript here:   https://www.voiceofinfluence.net/132 Give and receive feedback that makes a difference! Register for our 20 minute Deep Impact Method video course here:  www.voiceofinfluence.net/deepimpact

Not everyone can do their work from home. Service-based, performance-based, hands-on businesses that need to close for a while do not have to lose this time. They can use it to make strategic improvements to propel them forward when they come back.

Are you one of those people that really believes you have a book in you? Or maybe you've written a book already. Perhaps you self-published and now you're thinking to yourself, “You know, I really think that I need to get published next time by a traditional publisher. I'd like a book deal.” Well, today's episode with Chad R. Allen is right up your alley. Chad is a writing coach and the founder of Book Proposal Academy and Book Camp who’s been on the podcast before. And today, we are going to talk about a lot of things that you can really relate to if you're a subject matter expert. In this episode, Chad shares the three ingredients of publishing success, the importance of building a platform before you submit any proposals, how many people he recommends having on your email list by the time you send out proposals, his thoughts on ghostwriters and whether or not they work for subject matter experts, at point in the process you should start looking for an agent, the basic components of a book proposal, the val

Jace & Holly Barracough are locals reporters in my town who recently did a story on me and also featured me on their Disney podcast, Navigating the Magic. If you know anything about me and my book, you know that I’m a particular fan of Frozen and Frozen II, but I also really appreciate the company of Disney, how they approach customer experience, and how they provide such an inspiration for innovation. Holly was a cast member for Disney for a few years and she also worked at Disney Radio.  So, there are several things she brings to the table when it comes to understanding how Disney was able to teach her how to be her best for the customers (aka, their “guests”). Holly also shares her take on how she went from not caring that much about Disney to loving her time working for them. We also talk about innovation and get Holly and Jace’s take on what it means to be a voice of influence. Learn about how our Team Performance System and Personal Brand Strategy can Help You Serve Well and Sell More at  www.voice

Paul Casey is an expert in time management and leadership and a professional speaker who has spoken for companies like McDonald’s and Subway.  Through his company, Growing Forward Services, he partners with corporations and individual clients to transform their vision, habits, and lives. In this episode, we talk about the immediate and long-term things you can do to determine what your priorities need to be, how to tell when it’s time to reevaluate those priorities,  what you can do to take back your calendar, the four personality types he uses with his clients, how each type approaches important and urgent things on their to-do list differently, and his main advice for getting people to buy into your vision, which is a big piece of what we talked here at Voice of Influence. Learn about how our Team Performance System and Personal Brand Strategy can Help You Serve Well and Sell More at  www.voiceofinfluence.net   Read the transcript here:   https://www.voiceofinfluence.net/129 Give and receive feedback that

How do you handle the haters?  I mean, haters gonna hate, right?  So, we’ve just sort of got to shake it off.  And, while I love that idea of being able to just shake it off, it can be a lot more complicated than that. I was recently asked by Success Magazine, “How do you handle the haters?” My response is in the March/April 2020 edition of Success Magazine. In this episode, Rosanne is going to interview me about that article, and we’re going to give a summary of the article and take a real deep dive on the three points that I made. We also use the topic of politics to explore how we could potentially get to a place where we are truly having a respectful dialogue that solves problems.  Learn about how our Team Performance System and Personal Brand Strategy can Help You Serve Well and Sell More at  www.voiceofinfluence.net   Read the transcript here:   https://www.voiceofinfluence.net/128 Give and receive feedback that makes a difference! Register for our 20 minute Deep Impact Method video course here:  www

Have you ever felt ambushed or something unexpected comes along and throws you off course so that the rug being pulled out from underneath of your feet? Today, we have the honor of hearing from Jason Redman. He’s a retired Navy SEAL, a wounded warrior, veteran advocates, New York Times bestselling author, and acclaimed leadership and resilience speaker. In this episode, we’re talking about what it’s like when we feel ambushed, how to overcome those moments of real crisis in our lives, how to see an ambush coming, the practice that separates elite performers in the way they handle these ambushes and help them overcome, a fact of life that we absolutely have to accept in order to be an overcomer, why it is so important to put yourself in uncomfortable situations, and how a voice of influence can be there for others who are in crisis. Learn about how our Team Performance System and Personal Brand Strategy can Help You Serve Well and Sell More at  www.voiceofinfluence.net   Read the transcript here:   https://w

Influence by nature is about affecting change and, if you’re interested in listening to this podcast episode, my guess is that you care about how to make change come to fruition. Luckily, this week’s guest is the perfect person to help you better understand how to do just that. Travis McNeal is the Director of Change Management and Communications for Walmart’s supply chain.  Travis and I both spoke at a conference, and when I saw his presentation about this case study of change management, I said: “I need to get him on the podcast.” In this episode, we talk about a specific example of a digital change Walmart needed to make for truck drivers and why it is so quickly adopted, the importance of training and preparing managers for change, how to communicate that to them and finally, how humility really plays a large part in the ultimate success of adoption of a change, and more! Learn about how our Team Performance System and Personal Brand Strategy can Help You Serve Well and Sell More at  www.voiceofinfluence

Jessica Van Roekel is a writer and speaker who works directly with our clients and client teams to help them find their own voice of influence and develop that. In this episode, we talk about why it’s important that feedback we get and give is shared in a respectful dialogue instead of a blanket statement of judgment, what she believes is a voice of influence, the importance of choosing a coach or adviser who honors your perspective and inner voice, her experience being a participant in one of the very first Voice of Influence six-month group coaching programs, why that particular program made such a difference for her, and what she loves about helping and working with clients now. Learn about how our Team Performance System and Personal Brand Strategy can Help You Serve Well and Sell More at  www.voiceofinfluence.net   Read the transcript here:   https://www.voiceofinfluence.net/125 Give and receive feedback that makes a difference! Register for our 20 minute Deep Impact Method video course here:  www.voi

Have you ever looked at someone you admire and felt pressured to be like them, do things the way they do, or do something just because they say you should? Where does this pressure come from? Yourself? How much do you judge yourself based on what you admire about that person? I want to help you stop the judgments and instead focus on what it is about that person that you resonate with. What is that person awakening in you? In this episode, I'm going to provide some insights that will help you do this; including why I personally believe that comparing ourselves to others isn't always a bad thing. Learn about how our Team Performance System and Personal Brand Strategy can Help You Serve Well and Sell More at  www.voiceofinfluence.net   Read the transcript here:   https://www.voiceofinfluence.net/124 Give and receive feedback that makes a difference! Register for our 20 minute Deep Impact Method video course here:  www.voiceofinfluence.net/deepimpact

Shefali Gupta was a key player in DBS Bank’s digital transformation.  Eight years ago, they had a traditional bank, and as she’ll tell us, just recently they acquired the coveted World’s Best Digital Bank designation. In this episode, Shefali is going to share with us how they helped their people upskill in order to be prepared for the transformation that was bound to come. One piece of advice Shefali wanted to leave with you that did not make it into our interview is this, “Each of us might be good at something. We each need to take it upon ourselves to teach others and ask to be taught so that we can all become better.” Learn about how our Team Performance System and Personal Brand Strategy can Help You Serve Well and Sell More at  www.voiceofinfluence.net   Read the transcript here:   https://www.voiceofinfluence.net/123 Give and receive feedback that makes a difference! Register for our 20 minute Deep Impact Method video course here:  www.voiceofinfluence.net/deepimpact

Nate Woodbury helps speakers and coaches leverage YouTube to grow a massive following that brings in seven figures of revenue.  He is a master of efficiency whose brain is wired to see things with a results focus and he loves sharing the secrets and strategies that he uses to get YouTube results. In this episode, Nate discusses how he got started with YouTube, why YouTube videos get so many more views than webpages, the importance of doing keyword research before recording anything, which keywords you should be focusing on, the keyword research tool that’s completely changed his business, why authenticity is more important than video or audio quality, how YouTube isn’t a quick-fix marketing strategy, his four-month strategy for growing your YouTube video views, how thumbnails are critical in click-through rates, why your thumbnail shouldn’t have the title of video on it, and more! Learn about how our Team Performance System and Personal Brand Strategy can Help You Serve Well and Sell More at  www.voiceofinfl

This week is a very special week as we’re transitioning from one decade to the next so I’m doing a special solo episode to wrap up the year and decade. This is a time of year where a lot of companies have strategy sessions or days to review what they’ve accomplished and where they’re headed in the next year. Now, I absolutely love doing these strategy sessions with my clients, but there’s one thing I’ve noticed these companies rarely do and I would like to see that changed. In this episode, I’m explaining why it’s crucial for companies to do periodic check-ins during the year to get a 30,000-foot view of where your company is at that time, the four main benefits of doing these check-ins, how to know when it’s time to do a check-in, and the five questions you can ask during the check-in to help your team get back into a strategic flow. Learn about how our Team Performance System and Personal Brand Strategy can Help You Serve Well and Sell More at  www.voiceofinfluence.net   Read the transcript here:   https:

Mettie Spiess is a global workplace mental health expert who is a Nationally Certified Health Coach and the Founder of A World Without Suicide.  Twenty industries across seven countries have successfully utilized her process to proactively support employee mental well-being, reduce turnover, and increase team productivity. In fact, in 2016, the National Alliance on Mental Illness awarded Mettie the Education Advancement Award for her work to end the stigma associated with mental illness. In this episode, Mettie discusses the devastating personal reasons behind why she started her company, the signs that your light is starting to dim, how she’s handled the complex emotions that come with being a suicide loss survivor, how to know when it’s time to seek the help of others and how to go about doing that, her advice for starting a conversation with someone in your life that might be struggling, why companies should open up mental health conversations even if they might be afraid of potential liability issues, why