The Look & Sound Of Leadership

Engaged and productive employees believe their boss has their best interest at heart.

Six lessons for delivering meaningful performance reviews.

Five questions your team needs to answer if they're all going to move in the same direction. Plus a four-layer pyramid that needs defining.

Tips and techniques for the extremely difficult task of getting people to speak openly in public forums—or in private!

Your smile can be a credibility builder or a credibility killer. How is your smile working for you?

Navigating the minefield of change is fraught with danger. Here's your road map through change's treacherous terrain.

Three actions, plus three behaviors, to help warring factions to lay down their arms and get back to work.

PowerPoint can be a blessing but all-too-often is a curse. Here are 8 tips to harness the positive power of PowerPoint.

The ability to create a sense of intimacy in the workplace leads to deep and long-lasting trust. And it’s not about being personal.

Transparency is great in business—except when you tip your hand and reveal thoughts and feelings that are better kept to yourself.

Stories stick with people long after data becomes a blur.

Two listening behaviors that will get different results and foster collaboration.

Rapport is easy when people’s styles match. But when there’s a mismatch, what then?

Phrases to keep people listening to your data and to get people to comply with your decisions.